Residential Bundle Plans

Reliable, Superfast Internet for the Home

  • Huge data allowances
  • Line rental included
  • Provided on Australia's biggest network
  • Keep the same number
  • Choose between email or paper bills
  • Manage your account online
  • Friendly customer service

Save $$$ on your Telco bills by bundling your internet and phone services.

By bundling services together you can save money on your telecommunication needs for your home. Your services will come through on the same bill. An easy way to save!

Simple bundles for all types of homes including phone line and internet.

We’ve taken the complication out of bundles – you get a phone line to keep in contact with friends and family and also our reliable internet service to browse the web and stay connected to the world!

A variety of inclusions so you can choose the plans that fit your lifestyle the best.

Whether you are a small household with only basic telecommunications needs or a highly connected home that loves talking with loved ones and surfing the web constantly, we have a plan to fit! We’re happy to discuss your needs and can help you decide which plan will suit you best. It’s all part of the service!

Plan Data
Included
Access Min Cost
(12 Mths)
Local National 13/1300 Telstra
Mobiles
F2M -
Other network
Home Talk
Bundle
250GB $99.95 $1,119.40 FREE FREE FREE FREE 37c per min
45c connection
Family Bundle 50GB $79.95 $959.40 37c per min 37c per min
45c connection

All prices quoted above Inc GST.

Choose your Bundle:

Minimum monthly charge $79.95

Plan Term 12 Months
Minimum charge for the period of the plan The minimum amount you’ll pay is $959.40 over 12 months.
What is included These calls and features are included in your monthly plan, at no additional charge:
  • Home Line rental
  • Calls to Local and National numbers
  • Calls to 13/1300 numbers
  • ADSL Broadband Internet Service
These are the main charges for calls under your Family bundle:
  • Calls to Telstra mobiles: 37¢ per minute
  • Calls to mobiles (Other than to Telstra mobiles): 45¢ call connection fee plus 37¢ per minute
Calls are charged in per second increments.
Calls to international numbers Different rates apply to call international numbers. Calls are charged per minute block. For all international call rates, see www.cloudcommunicationsaustralia.com.au
Connection Charges A connection fee may apply to connect your home phone service if the service has been disconnected for more than three months:
  • Existing telephone line without a technician visit $72.57
  • Existing telephone line with a technician visit $153.75
  • New telephone line connection $367.77 with a technician visit and cabling work
If you already have an active ADSL service, you may be eligible for a “fast churn”. In this case we will be able to transfer your service to us quicker. If your current supplier does not participate in the fast churn process, then we will need to activate your service as a new connection. We will charge you a fast churn fee of $44. If your premises does not or has never had an ADSL connection we will not charge you a connection fee.
Broadband usage allowance and charges 50GB monthly usage allowance.

If you have chosen a shaped plan, once you have reached your usage allowance, the speed of your service will slow to 256kbps.

Usage means monthly download data transfer, 1 Gigabyte = 1024 Megabytes. Uploaded data is not counted towards your usage allowance. If you have chosen an unshaped plan, excess data usage will be charged at $5.50 per GB in 1 Megabyte Increments.
Early termination There is an early termination fee(ETF). If you choose to cancel your service or it is disconnected for any reason within the 12 month contract term you will be charged an early termination fee comprised of your minimum monthly commitment as per your agreement with us multiplied by the months remaining in your contract.

Both components of the Bundle need to be active in order to receive the Bundle plan pricing.
Connection timeframes Once we’ve accepted your application, we’ll try to connect your home phone service on the date you ask for, but this might not always be possible.

If there has been a previous working home phone service at your property and we can reconnect it without having to visit your property, the local telephone exchange or anywhere in between, then we aim to connect the service within two working days of your request. If this isn’t possible, then we aim to connect your service within five to 15 working days, depending on your location.
Broadband speeds ADSL can provide download speeds up to a maximum of 20Mbps to eligible customers in selected areas with upgraded exchanges and up to 8Mbps in many other areas but average speeds will be lower.

Actual speeds you will receive will vary due to a number of factors such as your distance from an exchange, the network connecting the exchange, your equipment and software and internet traffic.

Download speeds on devices connected via a Wi-Fi modem or network extender may be slower than on devices connected by Ethernet cable.
Billing We will bill you in advance for the minimum monthly charge and features and in arrears for calls and data. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle.
We're here to help If you have any questions, just call us on 1300 MYCLOUD (692568) so we can serve you better. Or you can visit us at www.cloudcommunicationsaustralia.com.au for additional information, including to access information about your usage of the service.
Complaints If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at www.cloudcommunicationsaustralia.com.au

You can also contact the Telecommunications Industry Ombudsman at http://www.tio.com.au/
Minimum monthly charge $99.95

Plan Term 12 Months
Minimum charge for the period of the plan The minimum amount you’ll pay is $1119.40 over 12 months.
What is included These calls and features are included in your monthly plan, at no additional charge:
  • Home Line rental
  • Calls to Local and National numbers
  • Calls to 13/1300 numbers
  • ADSL Broadband Internet Service
These are the main charges for calls under your Family bundle:
  • Calls to mobiles (Other than to Telstra mobiles): 45¢ call connection fee plus 37¢ per minute
Calls are charged in per second increments.
Calls to international numbers Different rates apply to call international numbers. Calls are charged per minute block. For all international call rates, see www.cloudcommunicationsaustralia.com.au
Connection Charges A connection fee may apply to connect your home phone service if the service has been disconnected for more than three months:
  • Existing telephone line without a technician visit $72.57
  • Existing telephone line with a technician visit $153.75
  • New telephone line connection $367.77 with a technician visit and cabling work
If you already have an active ADSL service, you may be eligible for a “fast churn”. In this case we will be able to transfer your service to us quicker. If your current supplier does not participate in the fast churn process, then we will need to activate your service as a new connection. We will charge you a fast churn fee of $44. If your premises does not or has never had an ADSL connection we will not charge you a connection fee.
Broadband usage allowance and charges 250GB monthly usage allowance.

If you have chosen a shaped plan, once you have reached your usage allowance, the speed of your service will slow to 256kbps.

Usage means monthly download data transfer, 1 Gigabyte = 1024 Megabytes. Uploaded data is not counted towards your usage allowance. If you have chosen an unshaped plan, excess data usage will be charged at $5.50 per GB in 1 Megabyte Increments.
Early termination There is an early termination fee(ETF). If you choose to cancel your service or it is disconnected for any reason within the 12 month contract term you will be charged an early termination fee comprised of your minimum monthly commitment as per your agreement with us multiplied by the months remaining in your contract.

Both components of the Bundle need to be active in order to receive the Bundle plan pricing.
Connection timeframes Once we’ve accepted your application, we’ll try to connect your home phone service on the date you ask for, but this might not always be possible.

If there has been a previous working home phone service at your property and we can reconnect it without having to visit your property, the local telephone exchange or anywhere in between, then we aim to connect the service within two working days of your request. If this isn’t possible, then we aim to connect your service within five to 15 working days, depending on your location.
Broadband speeds ADSL can provide download speeds up to a maximum of 20Mbps to eligible customers in selected areas with upgraded exchanges and up to 8Mbps in many other areas but average speeds will be lower.

Actual speeds you will receive will vary due to a number of factors such as your distance from an exchange, the network connecting the exchange, your equipment and software and internet traffic.

Download speeds on devices connected via a Wi-Fi modem or network extender may be slower than on devices connected by Ethernet cable.
Billing We will bill you in advance for the minimum monthly charge and features and in arrears for calls and data. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle.
We're here to help If you have any questions, just call us on 1300 MYCLOUD (692568) so we can serve you better. Or you can visit us at www.cloudcommunicationsaustralia.com.au for additional information, including to access information about your usage of the service.
Complaints If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at www.cloudcommunicationsaustralia.com.au

You can also contact the Telecommunications Industry Ombudsman at http://www.tio.com.au/